Are you ITIL 4 Foundation certified? Attend our 1-day bridging course to upskill and learn about the updates in ITIL Version 5.
ITIL (Version 5) is an evolution of ITIL, not a reset. For candidates who have ITIL 4 certification, it means your existing certifications and learning investment remain valid, while the framework expands to better support modern, digital-first operating models.
By attending this course it will prepare you for the examination leading to the ITIL® Foundation (Version 5) Certificate from PeopleCert.
Read our article about the differences between ITIL 4 and ITIL Version 5 here
ITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this here
What is ITIL Version 5?
ITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations, ITIL has long set the standard for excellence in service management.
ITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management.
ITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way.
Many organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin:
- Products are what organisations build
- Services are how value is delivered and supported
Digital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can:
- Design together
- Build and launch together
- Operate and improve together
The result: faster delivery, fewer gaps, better experiences, stronger business outcomes.
What are the key differences between ITIL 4 vs ITIL (Version 5)?
ITIL (Version 5) helps organisations manage digital products, services, customer experiences, and end-to-end digital operations in a structured, future-ready framework.
- AI-native & digital-first: Built for AI-driven, fast-paced organisations, with governance designed to be AI-ready from the start.
- End-to-end product and service lifecycle: Extends traditional ITIL to fully support Digital Product & Service Management.
- Customer-centric focus: Emphasizes transparency, measurable value, and improved experiences across stakeholders.
- Practical, flexible guidance: More actionable and adaptable for real-world adoption, less abstract, more dynamic.
- Role-aligned clarity: More targeted guidance tailored to specific roles and responsibilities for faster implementation.
- Backward compatible: Protects existing ITIL investments while supporting modern updates and practices.
About our ITIL Foundation Bridge course
Our 1 day ITIL® Foundation Bridge course bridges your knowledge from ITIL 4 to ITIL Foundation (Version 5).
ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services and how organisations apply ITIL guidance to improve performance, collaboration and outcomes.
It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.
Are there any prerequisites for this course?
This course is for candidates who have achieved their ITIL 4 Foundation certification. This is the fundamental course which will provide you with a solid understanding of the updates to the new ITIL - ITIL Version 5.
What are the exam requirements and pass mark?
The ITIL Foundation Bridge examination is intended to assess whether you can demonstrate sufficient recall and understanding of the ITIL Framework.
To be awarded the ITIL Foundation (Version 5) qualification, you must complete the examination:
- A 30-minute, 20 question, multiple-choice exam is administered by the global examination body, PeopleCert.
- This is a closed-book exam, with no notes or blank paper allowed.
- A passing mark of 65% is required to receive your certificate.
Attending this course will prepare candidates for the examination leading to the ITIL® Foundation (Version 5) Certificate.
How is the exam conducted?
If you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online.
- Scheduling: You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24/7.
- Before the exam (online proctoring): A live proctor will confirm your identity (photo ID required) using your webcam.
- Duration: The online exam duration is 30 minutes; we recommend you allow an extra 30 minutes for setup and authentication.
- Requirements: A computer, webcam, speakers, a quiet private space, and a stable internet connection.
- Results: Preliminary results are usually available immediately after you finish.
- Voucher validity: Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.
We provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.
How is this course delivered?
Virtual Classroom
Our publicly scheduled courses are delivered in our virtual classroom over 1-day. These courses are scheduled several times over the month, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role.
Onsite or Private courses
Have we delivered ITIL 4 Foundation for your team? Bring us back onsite and our facilitator can upskill your team in the updates of ITIL. The courses can be delivered at your premises or private courses can be conducted in our virtual classroom on dates and times that suit your teams, ideal for remote or hybrid workforces.
Request a quote and our team will be in touch with a proposal.
What is included in your course fee?
Our ITIL Foundation Bridge course comes with:
- Access to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes:
- Official Learner Workbook for students to download, or view on laptop or tablet devices
- Official ITIL practice exams
- Quick reference guide to assist with exam preparation
- ITIL® Foundation Bridge (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements.
- The official ITIL publication as an eBook, accessible through the PeopleCert exam portal.
- Post course assistance, our instructors are available after your course to support you with study or answer any questions.
Optional Add-Ons - Take2 Exam or PeopleCert Plus Membership
- PeopleCert Take2 (Exam Re-sit option): Add a Take2 for extra peace of mind. If you don’t pass your first exam attempt, you’ll have the option to re-sit the exam in line with PeopleCert’s Take2 terms and conditions.
- PeopleCert Plus Membership: Add PeopleCert Plus to access a range of candidate benefits and resources. This is a 12-month subscription which includes the Take2 exam re-sit. View membership details here
ITIL Version 5 Qualification Scheme
The ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.
There are three learning streams, each leading to a professional designation:
- ITIL Practice Manager (Version 5)
- ITIL Managing Professional (Version 5)
- ITIL Strategic Leader (Version 5)
Completing the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master.
Download our ITIL Qualification overview here
Recent customers
An amazing instructor who explained the content very clearly and at a very good pace. This was a good balance and approach. I found the worked examples very practical and very relatable to the Defence industry sector I work in.
Really good facilitation, kept me interested and shared so many practical applications.
Gave me a better understanding of concepts, theories and tools to formalise and improve my current relationship management.
The instructor was very professional and was able to explain each area thoroughly and is available for Q&A.
Learnt a lot that we can implement or improve on in our organisation. The presenter was clear, precise and could relate difficult concepts into language and scenarios we could relate to. Everyone came away from the course feeling that had learnt something valuable.
Catholic Education, Brisbane
The examples provided by the instructor as we were covering of material, made everything make sense. This helped during the exam. Pat was fantastic and engaging. Kept everyone on their toes and ensured he took the time to explain anything we were not clear on.
BAI Communications
The instructor was great and very interactive. He made sure we understood the material and gave ample opportunity for us to ask questions. He provided great examples which tied everything in.
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