Coaching overview
In business, as in sports, having the right coach can make all the difference to how you show up to the game.
Our coaches are highly experienced business partners and business relationship managers who bring insight across different industries and sectors. Each offers a wealth of knowledge in a range of complementary disciplines including IT Service Management, Project and Program Management, Agile, Human-centred design and Change Management.
We leverage best practice and real-world experience to help you define achievable goals, create an executable roadmap, leverage your strengths, uncover your blind spots and reflect on your progress.
How your coach can help
Whatever your discipline, we create fully customisable workshops for your organisation’s context, catering to both individuals and teams.
Our coaches are practitioners, not career coaches – they bring a wealth of real-world IT deliver experiences that’s relevant to your unique setting. Your coach will help you sharpen your focus, stay on course, navigate challenges and create real impact in your organisation.
Our coaching topics include:
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Creating a high-performance team culture
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Cultivating an executive presence
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Developing a communications plan to gain buy-in from executive and stakeholders
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Defining BRM service offerings and performance measures
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Prioritising strategic versus tactical activities and creating capacity to deliver value
How it works
The ITSM Hub journey looks different for every organisation, but we follow a pragmatic approach that’s rooted in developing a keen understanding of your business coaching needs.
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Baseline assessment: we objectively measure the performance of existing processes and performance.
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Roadmap for improvement: we workshop desired improvements and develop a roadmap to success.
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Process and practice design: we outline improved policies and processes that will achieve these goals.
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Implementation: we implement the new processes.
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Capability uplift: we facilitate certification training and customised workshops for key staff.
Who is this relevant to?
We have curated a diverse range of courses and certifications to suit all roles within an organisation.
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CIOs and IT leadership who are looking for support to establish strategic partnerships between departments
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Business Relationship Management HODs
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Business partners who are both new to the role and experienced
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IT executives developing strong leadership skills
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IT staff and developers building confidence as a unified team
Coaching vs mentoring explained
Whatever your discipline, we create fully customisable workshops for your organisation’s context, catering to both individuals and teams.
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Coaching |
Mentoring |
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Focus |
Performance driven to improve specific skills |
Relationship driven |
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Facilitator role |
Identify strengths and weaknesses |
Source of insight, wisdom and experience |
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Period of engagement |
Short term |
Long-term, ongoing guidance |
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Approach |
Non-directive (asking questions) |
Direction (sharing advice and insight) |
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Expertise |
Industry specific |
Shared career path or goals |