{"product_id":"itil-service-course-examination","title":"ITIL® Service Course \u0026 Examination","description":"\u003cp\u003eThe ITIL Service course is designed for leaders and professionals who need to understand and manage the end-to-end service lifecycle with clarity and confidence. You’ll learn how to translate customer service needs into the right solutions, designing, delivering, supporting, and continually improving value-creating services.\u003c\/p\u003e\n\u003cp\u003eITIL Service helps professionals and organisations strengthen service management in the digital world using ITIL®, the globally trusted framework adopted worldwide to improve performance and increase value from products and services.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Service defines a service as a means of enabling value co-creation by helping customers achieve outcomes without having to manage specific costs and risks. Services aren’t just technical solutions; they are structured systems of design, delivery, support, and improvement that evolve over time. By positioning services as a core organisational capability, ITIL Service connects day-to-day operations to strategic outcomes, and sets the foundation for why experience matters, shaping not only what is delivered, but how outcomes are perceived, trusted, and sustained.\u003c\/p\u003e\n\u003cp\u003eITIL Foundation is a prerequisite for this ITIL Service (Version 5) course.\u003c\/p\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eAbout the ITIL Service course \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eITIL® Service is an essential guide to delivering reliable, outcome-driven services. It provides a practical, step-by-step approach to managing services across the full lifecycle, supporting resilience, responsiveness, and customer satisfaction. The framework is flexible and integrates with Agile, DevOps, and Lean ways of working, enabling effective service delivery and continual improvement across industries and organisations of any size.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Service is designed for modern digital organisations and the professionals who shape, deliver, support, and evolve both traditional and digital services in increasingly complex, interconnected environments. Whether you’re focused on long-term strategic direction or day-to-day operations, it helps align service efforts across the full digital product and service management (DPSM) lifecycle.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Service (Version 5) provides candidates with:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA comprehensive approach to service design, delivery, and continual improvement\u003c\/li\u003e\n\u003cli\u003eClear guidance on aligning services with value co-creation\u003c\/li\u003e\n\u003cli\u003eIntegration of service management with AI and modern, adaptive ways of working\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eBuilding on ITIL Foundation (Version 5), ITIL Service focuses on how service management enables the Digital Product and Service Lifecycle. It explains how the eight activities of the digital service provider’s value chain connect in practice, applied as needed, in any sequence, and often concurrently.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003ePractical and directly applicable, ITIL Service includes role-specific insights that can be used immediately across service design, delivery, operations, support, and improvement. Above all, it emphasises that effective service management is achieved through co-creation: connected thinking, clear responsibilities, and continual improvement across product vendors, service providers, partners, and consumers.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat will I learn in this course? \u003c\/h3\u003e\n\u003cp\u003eAt the end of your ITIL® Service (Version 5) course, you will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the key concepts of digital products and services.\u003c\/li\u003e\n\u003cli\u003eExplain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model.\u003c\/li\u003e\n\u003cli\u003eDescribe how organizational value chain activities support the ITIL Product and Service Lifecycle.\u003c\/li\u003e\n\u003cli\u003eApply the purpose, scope, steps, roles, outputs, critical success factors (CSFs), metrics, and practical recommendations for each lifecycle activity.\u003c\/li\u003e\n\u003cli\u003eExplain how management practices enable and support service lifecycle activities.\u003c\/li\u003e\n\u003cli\u003eExplain how operating models, service value streams, and organizational structures contribute to successful digital service management.\u003c\/li\u003e\n\u003cli\u003eUnderstand how AI, automation, and complementary frameworks (PRINCE2, DevOps) support and enhance service management practices and service delivery across the lifecycle.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThere is an examination at the end of this course, this will test your understanding of the content. Upon passing the examination you will be awarded with the ITIL Service (Version 5) Certification. \u003c\/p\u003e\n\u003ch3\u003eWho should attend? \u003c\/h3\u003e\n\u003cp\u003eITIL Service speaks to a broad and collaborative professional community, including:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eService management and delivery roles: service owners, support managers, process leads, and specialists in incident, problem, and change management.\u003c\/li\u003e\n\u003cli\u003eProduct and digital delivery roles: product owners, product managers, platform leads, and business analysts.\u003c\/li\u003e\n\u003cli\u003eArchitecture and design functions: enterprise architects, solution designers, and service designers.\u003c\/li\u003e\n\u003cli\u003eSoftware and application development teams: developers, engineers, DevOps practitioners, and site reliability engineers (SREs).\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAre there any prerequisites for this course? \u003c\/h3\u003e\n\u003cp\u003eITIL 4 Foundation or ITIL® Foundation (Version 5) certification are valid prerequisites for the ITIL (Version 5) Advanced level qualifications. \u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark? \u003c\/h3\u003e\n\u003cp\u003eThe ITIL Service (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the course syllabus, to be awarded the ITIL Service (Version 5) qualification.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Service qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 90-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is an ‘open book’ exam. The ITIL® Service (Version 5) Official Book and the Scenario Booklet are allowed, but no other material is allowed\u003c\/li\u003e\n\u003cli\u003eA passing mark of 70% (28\/40) is required to receive your certificate.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Service (Version 5) Certificate.\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online. \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eScheduling: You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli\u003eBefore the exam (online proctoring): A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli\u003eDuration: The online exam duration is 90 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli\u003eRequirements: A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli\u003eResults: Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli\u003eVoucher validity: Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eOur publicly scheduled courses are delivered in our virtual classroom over 3-days. These courses are scheduled approx. twice per 6 months, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eSelf-Paced Online\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eThis course will be available in our eLearning, self-paced online delivery method with access for 12-months. Please \u003ca href=\"https:\/www.itsmhub.com.au\/products\/register-your-interest\" rel=\"noopener\" target=\"_blank\"\u003eregister your interest\u003c\/a\u003e if you would like first access when this is available. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eBring us onsite, our facilitator can come to you and we can deliver courses for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams. This is a great option if you have a remote or hybrid workforce. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\" rel=\"noopener\" target=\"_blank\"\u003eRequest a quote\u003c\/a\u003e and our team will be in touch and provide you with a proposal. \u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003c\/h3\u003e\n\u003cp\u003eOur ITIL Service course comes with:    \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes:  \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Service (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Service_circled_in_v5_scheme.png?v=1769665032\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe ITIL Service certification is one of the 5 certifications needed to achieve ITIL Managing Professional (Version 5). The Managing Professional stream develops advanced capability in product delivery, service management, experience management, and organisational improvement. \u003c\/p\u003e\n\u003cp\u003eTo achieve this designation, candidates are required to certify with ITIL Foundation (ITIL 4 or Version 5) and the following modules: ITIL Product, ITIL Service, ITIL Experience and ITIL Transformation. \u003c\/p\u003e\n\u003ch3\u003eRegister your interest \u003c\/h3\u003e\n\u003cp\u003eJoin our waitlist so you can be first to know more and be one of the first people in the world to experience this course. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/register-your-interest\"\u003eRegister here\u003c\/a\u003e\u003c\/p\u003e\n\u003col\u003e\u003c\/ol\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52510708498616,"sku":null,"price":1841.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITILServicedigitalbadge.png?v=1775527400","url":"https:\/\/www.itsmhub.com\/products\/itil-service-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}