{"product_id":"itil-foundation-self-paced-online-course-examination","title":"ITIL® Foundation (Version 5) Self-Paced Online Course \u0026 Examination","description":"\u003cp\u003eITIL Foundation (Version 5) is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. This course establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.\u003c\/p\u003e\n\u003cp\u003eCompleting our ITIL® Foundation (Version 5) self-paced online course will prepare you for the examination leading to the ITIL® Foundation (Version 5) Certificate from PeopleCert.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDownload the ITIL Foundation (Version 5) Syllabus \u003ca rel=\"noopener noreferrer\" href=\"https:\/\/hubs.ly\/Q02lL71R0\" target=\"_blank\"\u003ehere.\u003c\/a\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eDownload\u003cstrong\u003e \u003c\/strong\u003ethe ITIL Foundation (Version 5) course outline \u003ca href=\"https:\/\/ap1.hubs.ly\/y0yPPK0\"\u003ehere\u003c\/a\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003ch3\u003eAbout our ITIL Foundation (Version 5) course\u003c\/h3\u003e\n\u003cp\u003eITIL Foundation (Version 5) introduces candidates to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe key concepts of digital product and service management\u003c\/li\u003e\n\u003cli\u003eEstablishes a common language for effective practice across organisations\u003c\/li\u003e\n\u003cli\u003eProvides an overview of the ITIL framework, including;\n\u003cul\u003e\n\u003cli\u003eGuiding principles,\u003c\/li\u003e\n\u003cli\u003eCore models and \u003c\/li\u003e\n\u003cli\u003eFundamental concepts, and \u003c\/li\u003e\n\u003cli\u003eExplains how these elements are used to create, deliver and continually improve products and services.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis course enables candidates to understand how value is co-created through the effective management of products and services and how organisations apply ITIL guidance to improve performance, collaboration and outcomes.\u003c\/p\u003e\n\u003cp\u003eIt also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.  \u003c\/p\u003e\n\u003ch3\u003eWhat will I learn in this course? \u003c\/h3\u003e\n\u003cp\u003eAt the end of your ITIL® Foundation (Version 5) course, you will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core concepts of digital product and service management.  \u003c\/li\u003e\n\u003cli\u003eUnderstand how value is co-created through collaboration between service providers, consumers and stakeholders, while weighing outcomes, costs, risks, experience and sustainability. \u003c\/li\u003e\n\u003cli\u003eUnderstand the four dimensions of product and service management\n\u003cul\u003e\n\u003cli\u003eOrganisations and People\u003c\/li\u003e\n\u003cli\u003eValue Streams and Processes\u003c\/li\u003e\n\u003cli\u003eInformation and Technology\u003c\/li\u003e\n\u003cli\u003ePartners and Suppliers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eUnderstand the ITIL Value System and how it brings together the Guiding Principles, Governance, Value Chain activities, Management practices and Continual Improvement. \u003c\/li\u003e\n\u003cli\u003eLearn how to apply the ITIL Guiding Principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments. \u003c\/li\u003e\n\u003cli\u003eUnderstand the product and service lifecycle and value chain activities.\u003c\/li\u003e\n\u003cli\u003eUnderstand ITIL Management practices\u003c\/li\u003e\n\u003cli\u003eLearn how continual improvement is embedded within ITIL, and supports long-term organisational success.\u003c\/li\u003e\n\u003cli\u003eValue stream mapping and management, understand how to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThere is an examination at the end of this course, this will test your understanding of the ITIL framework. Upon passing the examination you will be awarded with the ITIL Foundation (Version 5) Certification. \u003c\/p\u003e\n\u003ch3\u003eWho should attend?\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eITIL® Version 5 is designed for anyone working in service management, digital products and service management. ITIL® Foundation (Version 5) is relevant to anyone new to ITIL or is v3 certified.\u003c\/p\u003e\n\u003ch3\u003eAre there any prerequisites for this course?\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for ITIL® Foundation (Version 5). This is the fundamental course which will provide you with a solid understanding of the framework and set you up for the Advanced levels if you choose to pursue a deeper understanding. \u003c\/p\u003e\n\u003cp\u003eThe ITIL® Foundation (Version 5) certification is a prerequisite for the ITIL (Version 5) Advanced level qualifications. \u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark?\u003c\/h3\u003e\n\u003cp\u003eThe ITIL Foundation examination is intended to assess whether you can demonstrate sufficient recall and understanding of the ITIL Framework.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Foundation qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 60-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is a closed-book exam, with no notes or blank paper allowed. \u003c\/li\u003e\n\u003cli\u003eA passing mark of 65% (26\/40) is required to receive your certificate.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Foundation (Version 5) Certificate.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eYou will be provided an online exam voucher on the first day your course is activated. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online.\u003c\/p\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eScheduling:\u003c\/b\u003e You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eBefore the exam (online proctoring):\u003c\/b\u003e A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e The online exam duration is 60 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eRequirements:\u003c\/b\u003e A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eResults:\u003c\/b\u003e Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eVoucher validity:\u003c\/b\u003e Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003ch5\u003e\u003cstrong\u003eSelf-Paced Online\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eThis course is available in our eLearning, self-paced online delivery method. You will have access to your own online learning portal for 12-months to work through the course materials and prepare for the exam.\u003c\/p\u003e\n\u003cp\u003eHave a team to upskill? \u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote\u003c\/a\u003e \u003c\/strong\u003eand a member of our team will be in touch with a proposal. \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eOur ITIL Foundation (Version 5) self-paced online course comes with:  \u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e12-months access to our online eLearning course. \u003c\/li\u003e\n\u003cli\u003ePeopleCert e-materials for students to download, or view on laptop or tablet devices. The Learner Kit includes: \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook which includes 2 sample exams. \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Foundation (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eInstructor assistance via email. \u003cspan data-contrast=\"auto\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eOptional\u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003e Add-Ons - Take2 \u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003eExam or PeopleCert Plus Membership\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cdiv data-sentry-source-file=\"p.tsx\" data-sentry-component=\"P\" class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\"\u003eWhen you register on our\u003cstrong\u003e \u003c\/strong\u003eITIL Foundation course, we offer you the option to add extras at checkout (additional fees apply):\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Take2 (Exam Re-sit option):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd a Take2 for extra peace of mind. If you don’t pass your first exam attempt, you’ll have the option to re-sit the exam in line with PeopleCert’s Take2 terms and conditions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Plus Membership:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd PeopleCert Plus to access a range of candidate benefits and resources. This is a 12-month subscription which includes the Take2 exam re-sit. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/peoplecert-plus-membership\"\u003eView membership details here\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv data-sentry-source-file=\"p.tsx\" data-sentry-component=\"P\" class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\"\u003eYou’ll be able to select either option during checkout and the relevant fee will be added to your order total.\u003c\/div\u003e\n\u003cdiv data-sentry-source-file=\"p.tsx\" data-sentry-component=\"P\" class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL-Version-5-Qualification-Scheme-ITSM-Hub.jpg?v=1769640308\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. \u003cstrong\u003eITIL Foundation\u003c\/strong\u003e is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCompleting the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eDownload our ITIL Qualification overview \u003ca href=\"https:\/\/ap1.hubs.ly\/y0zrtw0\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52876305924280,"sku":null,"price":971.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/I5FSPO600x400.png?v=1771905896","url":"https:\/\/www.itsmhub.com\/products\/itil-foundation-self-paced-online-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}