{"title":"Micro-credentials","description":"\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eBuilding on What You Already Know\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eSometimes, you want to sharpen one part of your agile practice, refresh the basics before a new project, or explore how Scrum thinking applies outside a traditional software team.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThat’s where Scrum Alliance micro-credentials can be a good fit. They’re made for people who want targeted professional development without committing to a full-length training course.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThey’re useful when you want to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBuild confidence in a focused area\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClose a specific knowledge gap\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAdd a recognised digital badge to your profile\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSupport an existing Scrum Alliance certification\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIntroduce agile thinking to people outside technical roles\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eLearn something practical without stepping away from work for long\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eAvailable Scrum Alliance Micro-Credentials\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/agile-essentials\"\u003e\u003cspan\u003eAgile Essentials\u003c\/span\u003e\u003c\/a\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAgile Essentials is a great starting point if you want to understand agile properly. It suits people who need to work with agile teams, support agile projects, or apply agile thinking in roles where the work isn’t purely technical.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis can include:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBusiness analysts\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject professionals\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eService delivery teams\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eMarketing and HR professionals\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOperations teams\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003ePeople working with product or technology teams\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/scrum-essentials\"\u003e\u003cspan\u003eScrum Essentials\u003c\/span\u003e\u003c\/a\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eScrum Essentials is focused on the Scrum framework itself. It’s best for those who want to understand how Scrum teams are structured, what each accountability involves, and how the framework helps teams deliver value in shorter cycles.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThis is a good choice if you want to get clearer on:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eScrum roles and accountabilities\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eEvents, artefacts, and commitments\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHow Scrum teams plan and inspect work\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWhat “done” and “value” mean in practice\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHow Scrum supports focus, feedback, and adaptability\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eWho Are Micro-Credentials For?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eScrum Alliance micro-credentials are useful for anyone working in or alongside agile teams who wants to connect agile ideas to real workplace situations.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThey’re well suited to:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAgile practitioners\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eScrum Masters\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProduct owners and product team members\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eTeam leads\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDelivery managers\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eAgile coaches\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eBusiness analysts\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProject managers\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eHR, marketing, operations, and service professionals using agile ways of working\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThey can also complement existing Scrum Alliance certifications if you want to keep building your skills without repeating content you already know.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eHelpful Agile Resources\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/blogs\/resources\/demystifying-agile-scrum-a-comprehensive-guide-to-achieving-agility\"\u003e\u003cspan\u003eDemystifying Agile Scrum: A Comprehensive Guide to Achieving Agility\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/blogs\/resources\/5-reasons-scrum-dominates-agile-practices\"\u003e\u003cspan\u003e5 Reasons Scrum Dominates Agile Practices\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eNot sure where to start?\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you’re not sure which micro-credential fits best, we can help. Browse through the available options or contact ITSM Hub if you’d like help choosing the right starting point.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 dir=\"ltr\"\u003e\u003cstrong\u003eFAQs\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cdiv data-start-tab-element=\"h3\" data-show-global-below=\"false\" data-show-global-above=\"false\" data-pro-tabs=\"false\" data-open-first-tab=\"false\" data-layout=\"vertical\" data-default-tab=\"false\" data-animate-panels=\"true\" data-station-tabs=\"\"\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhat is a Scrum Alliance micro-credential?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eA Scrum Alliance micro-credential is a short course focused on one agile or Scrum topic, helping you build a specific skill or area of knowledge quickly.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow long does a micro-credential take to complete?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eMost are designed to be completed in a few hours, which makes them easier to fit around other commitments.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAre micro-credentials the same as certifications?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eNo. Scrum Alliance certifications are usually tied to a full role-based pathway. Micro-credentials are shorter and better suited to targeted upskilling.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWho are micro-credentials designed for?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThey’re designed for agile practitioners, team leads, coaches, Scrum team members, and professionals in non-technical roles who want to use agile thinking in their work.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eDo I need prior agile or Scrum experience to enrol?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIt depends on the micro-credential. Some are suitable for beginners; others are more useful if you already understand the basics of agile or Scrum.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eAre Scrum Alliance micro-credentials recognised internationally?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes. They’re issued by Scrum Alliance, a well-known international body in agile education and Scrum Alliance training.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eCan I do a micro-credential if I already hold a Scrum Alliance certification?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes. Micro-credentials are a great way to build on an existing certification and show continued professional development in a focused area.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhat is the difference between Agile Essentials and Scrum Essentials?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eAgile Essentials covers agile principles and ways of working. Scrum Essentials focuses more directly on the Scrum framework, including roles, events, and artefacts.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhich micro-credential should I start with?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eChoose Agile Essentials if you want the wider agile foundation. Choose Scrum Essentials if you specifically want to understand how Scrum works in practice.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow are micro-credentials delivered?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThey’re delivered online, so you can complete them from wherever you are and fit the learning around your schedule.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWill I receive a digital badge upon completion?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYes, you’ll receive a digital badge once you successfully complete the micro-credential.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","products":[{"product_id":"scrum-essentials","title":"Scrum Essentials Micro-credential","description":"\u003cp class=\"FirstParagraph\"\u003e\u003cspan lang=\"EN-US\"\u003eScrum Essentials helps you deliver value more frequently, increase customer satisfaction, and respond confidently to change. Whether you’re upskilling individually or building a shared baseline across a team, this course provides foundational Scrum knowledge delivered by global leaders in Scrum training.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cstrong\u003e\u003cspan lang=\"EN-US\"\u003eKey benefits\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eGain practical Scrum skills relevant to any role, level, or industry\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eUse Scrum to improve collaboration, focus, and delivery outcomes\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eLearn the framework used by leading organisations worldwide\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eEarn a Scrum Essentials micro-credential digital badge from Scrum Alliance to showcase your knowledge\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"what-youll-learn-learning-outcomes\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eWhat you’ll learn (learning outcomes)\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eBy the end of Scrum Essentials, you’ll be able to: \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eDefine\u003cstrong\u003e \u003c\/strong\u003eagility and explain how it differs from traditional project management \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eDescribe Scrum team members (accountabilities) and how they work together \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eExplain Scrum events and their purpose (Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective)\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eIdentify Scrum artifacts (Product Backlog, Sprint Backlog, Increment) and related commitments \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eRecognise qualities and strategies of successful Scrum teams \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-youll-learn-learning-outcomes;\"\u003e\u003cspan lang=\"EN-US\"\u003eDetermine when to use Scrum and how to overcome common adoption challenges\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003ca name=\"what-is-scrum\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eWhat is Scrum?\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: what-is-scrum;\"\u003e\u003cspan lang=\"EN-US\"\u003eScrum\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e is one of the most widely used Agile frameworks for getting complex work done. While it’s common in product development, Scrum is also used across Human Resources, healthcare, manufacturing, education, and government.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: what-is-scrum;\"\u003e\u003cspan lang=\"EN-US\"\u003eScrum is composed of: - Team member accountabilities - Events - Artifacts - Activities\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: what-is-scrum;\"\u003e\u003cspan lang=\"EN-US\"\u003eTeams use these elements to continuously improve how they work together and to adapt quickly based on feedback. With the right knowledge and training, Scrum can help organisations improve customer outcomes, accelerate time to market, and build more resilient, high-performing teams.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"X42568261f69ddcfa5cb9cfaaf89cd31e7ef2b46\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eAbout the Scrum Essentials micro-credential\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: X42568261f69ddcfa5cb9cfaaf89cd31e7ef2b46;\"\u003e\u003cspan lang=\"EN-US\"\u003eWith the Scrum framework, organisations can improve customer satisfaction while equipping teams to innovate and thrive. Scrum Essentials is a targeted learning experience that validates foundational Scrum knowledge and awards a shareable digital badge.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"who-this-micro-credential-is-for\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eWho this micro-credential is for?\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: who-this-micro-credential-is-for;\"\u003e\u003cspan lang=\"EN-US\"\u003eScrum Essentials is ideal for anyone who wants to build in-demand Scrum and Agile knowledge, including: - People new to the Scrum framework (or those wanting a refresher) - Scrum and Agile team members - Project managers and product managers - IT professionals, software engineers, and technical teams - Teams and individuals in any industry involving complex work - Professionals in HR, manufacturing, government, healthcare, and education\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003ca name=\"course-modules-unchanged\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eCourse modules\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eModule 1: An Introduction to Agile and Scrum\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDefine Scrum\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDiscuss why each of the five Scrum values is essential to Scrum\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eIdentify benefits and potential challenges and solutions for implementing Scrum\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eIdentify why the Manifesto for Agile Software Development was developed\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eList the Agile values\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb style=\"text-indent: -18pt; font-size: 0.875rem;\"\u003e\u003cspan lang=\"EN-US\"\u003eModule 2: The Scrum Framework\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDescribe the purpose of each Scrum event\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDefine Scrum artifacts: product backlog, sprint backlog, and increment\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDescribe the three commitments to the Scrum artifacts: Definition of Done, sprint goal, and product goal.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb style=\"text-indent: -18pt; font-size: 0.875rem;\"\u003e\u003cspan lang=\"EN-US\"\u003eModule 3: The Scrum Team: Foundations for Success\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDescribe the composition and purpose of the Scrum team\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDefine the characteristics of a high-performing Scrum team\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDefine the three Scrum accountabilities\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eIdentify the key skills and attributes required for each Scrum team member\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb style=\"text-indent: -18pt; font-size: 0.875rem;\"\u003e\u003cspan lang=\"EN-US\"\u003eModule 4: Scrum Events in Action\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eDescribe the purpose of each Scrum event: the sprint, sprint planning, daily scrum, sprint review, and sprint retrospective\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eDiscuss how Scrum works in a team environment\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb style=\"text-indent: -18pt; font-size: 0.875rem;\"\u003e\u003cspan lang=\"EN-US\"\u003eModule 5: Scrum for Product Development\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eIdentify techniques for managing the product backlog and sprint backlog\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDefine why to size product backlog items and manage the sprint backlog\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eIdentify an estimation technique for product backlog items and why they are useful\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb style=\"text-indent: -18pt; font-size: 0.875rem;\"\u003e\u003cspan lang=\"EN-US\"\u003eModule 6: Scrum in a Non-Scrum Environment\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eList the benefits and challenges of Agile approaches as compared with traditional project management methods\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eDiscuss how Scrum works in a team environment\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb style=\"text-indent: -18pt; font-size: 0.875rem;\"\u003e\u003cspan lang=\"EN-US\"\u003eModule 7: Navigating Scrum Events\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"mso-bookmark: course-modules-unchanged;\"\u003e\u003cspan lang=\"EN-US\"\u003eApply what you have learned using real-world scenarios, navigating Scrum events as a Scrum Master\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003ca name=\"how-the-course-is-delivered\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eHow is this course delivered?\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003ch5\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003ca name=\"self-paced-online\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eSelf-paced online\u003c\/span\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: self-paced-online;\"\u003e\u003cspan lang=\"EN-US\"\u003eThis on-demand course (4+ hours) is a self-paced exploration consisting of written content, images, flash cards, and other interactive modules that reinforce your knowledge of Scrum essentials. \u003ci\u003eThis is an interactive, text-based learning experience (not video-based).\u003c\/i\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003ca name=\"onsite-or-private-courses-team-delivery\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eOnsite or private courses (team delivery)\u003c\/span\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003eBring us onsite and our facilitator can deliver training for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams, ideal for remote or hybrid workforces.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote\u003c\/a\u003e \u003c\/strong\u003eand our team will be in touch with a proposal.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"whats-included-in-your-course-fee\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eWhat’s included in your course fee?\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-bookmark: whats-included-in-your-course-fee;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eAccess to Scrum Alliance’s official on-demand eLearning via the ITSM Hub learning portal\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-bookmark: whats-included-in-your-course-fee;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eWritten content, flash cards, and interactive modules to reinforce learning\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-bookmark: whats-included-in-your-course-fee;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003e4 hours\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e of on-demand learning\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"Compact\" style=\"margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"\u003e\u003cspan style=\"mso-bookmark: whats-included-in-your-course-fee;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan lang=\"EN-US\"\u003eA Scrum Alliance Scrum Essentials digital badge to showcase your new skills\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003ca name=\"faqs\"\u003e\u003c\/a\u003e\u003cspan lang=\"EN-US\"\u003eFrequently asked questions\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col style=\"margin-top: 0cm;\" start=\"1\" type=\"1\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2;\"\u003e\u003cspan style=\"mso-bookmark: faqs;\"\u003e\u003cstrong\u003e\u003cspan lang=\"EN-US\"\u003eWhat is a micro-credential?\u003c\/span\u003e\u003c\/strong\u003e\u003cspan lang=\"EN-US\"\u003e\u003cbr\u003eMicro-credentials are short, flexible, industry-aligned qualifications that certify a specific, in-demand skill or competency. They’re designed for rapid upskilling or reskilling and are often issued as a verified digital badge you can share with employers and on social platforms like LinkedIn. Many micro-credentials can also be stackable over time toward broader learning pathways.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2;\"\u003e\u003cspan style=\"mso-bookmark: faqs;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eWill I receive a digital badge?\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e\u003cbr\u003eYes. You’ll receive a digital badge to showcase your knowledge once you complete Scrum Essentials. This micro-credential badge never expires.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2;\"\u003e\u003cspan style=\"mso-bookmark: faqs;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eWho is Scrum Alliance?\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e\u003cbr\u003eScrum Alliance is a global, not-for-profit professional membership and certification body best known for advancing Scrum and Agile practices worldwide. It supports a broad community of practitioners, coaches, and leaders through education, credentialing, and continuous learning.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2;\"\u003e\u003cspan style=\"mso-bookmark: faqs;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eWhat are Scrum Alliance micro-credentials?\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e\u003cbr\u003eScrum Alliance micro-credentials are bite-sized, targeted learning experiences that validate specific skills and knowledge areas. They’re ideal for professionals who want to upskill quickly, build capability for a new role or responsibility, strengthen Agile ways of working across teams, and demonstrate ongoing professional development.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2;\"\u003e\u003cspan style=\"mso-bookmark: faqs;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eWhy do micro-credentials matter for ITSM and digital teams?\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e\u003cbr\u003eMany IT and service organisations operate in hybrid environments, balancing ITIL\/ITSM practices with Agile delivery, product management, and DevOps ways of working. Micro-credentials make it easier to build Agile capability across the organisation in a practical, low-friction way. They’re particularly valuable for service management professionals working alongside Agile delivery teams, product and platform teams, leaders reinforcing Agile behaviours without long programs, and teams adopting Scrum who need a consistent baseline.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2;\"\u003e\u003cspan style=\"mso-bookmark: faqs;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eAre micro-credentials worth it?\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e\u003cbr\u003eMicro-credentials are a practical way to continually add new skills with fast, flexible formats. Key benefits include faster focused upskilling, role-aligned learning, practical outcomes (not just theory), cost-effective professional development, scalable capability building across teams, and stronger alignment between ITSM and Agile delivery.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e","brand":"ITSM Hub","offers":[{"title":"Default Title","offer_id":52870545014968,"sku":null,"price":0.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Scrum_Essentials_1.png?v=1778522185"},{"product_id":"agile-essentials","title":"Agile Essentials Micro-credential","description":"","brand":"ITSM Hub","offers":[{"title":"Default Title","offer_id":52870561890488,"sku":null,"price":0.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Agile_Essentials_600_x_600_1.png?v=1778522186"},{"product_id":"agile-coaching-skills","title":"Agile Coaching Skills Micro-credential","description":"","brand":"ITSM Hub","offers":[{"title":"Default Title","offer_id":53450515316920,"sku":null,"price":0.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/AgileCoachingSkills.png?v=1778293926"},{"product_id":"introduction-to-agile-coaching-micro-credential","title":"Introduction to Agile Coaching Micro-credential","description":"","brand":"ITSM Hub","offers":[{"title":"Default Title","offer_id":53826819391672,"sku":null,"price":0.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Intro_to_Agile_Coaching_Badge.png?v=1785297324"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/collections\/plain-blue-banner_itsm_f92468f1-bfb0-496b-8582-5dd7b909f4e8.png?v=1771712528","url":"https:\/\/www.itsmhub.com\/collections\/scrum-alliance-micro-credentials.oembed","provider":"ITSM Hub","version":"1.0","type":"link"}